Privacy & safety
Your photos, messages, addresses and the choices you have.
How long can someone watch my video?
Uploaded postcard videos are available for up to 90 days from upload. Access can end earlier if the video is removed, revoked or restricted.
Who can open my postcard links?
Treat order links, recipient QR links and address collection links as private. Someone you share a link with may be able to use the access it provides.
Who can see an address my friend shares?
An address submitted through your collection link goes into your private address book. Other people using that link cannot see the entries.
How do you handle my photos, messages and addresses?
We process your content to provide the features you choose: saving designs, making cards, handling orders and opening recipient experiences. Keep private links private.
What happens to my photos when I use AI?
When you choose an AI feature, your instructions and the reference photos selected for that request are processed to create the result. AI is optional.
How do I delete my account or personal information?
Use the account deletion option in your account settings, or contact hello@smail.cards to request removal of personal information.
Still stuck?
We're humans.
Say hi. ♡
Can’t find what you’re looking for?
We’re here to help. Send us a message and we’ll get back to you as soon as possible.