Account & payment
Sign in, find saved work, understand prices and payments.
How much does a postcard cost?
The pricing page shows current postcard prices. Checkout confirms the total for your designs, quantity and selected add-ons before you pay.
Payment & receipts
Review the full total before paying. After checkout, use your confirmation and My orders to check payment information or request a receipt.
My payment failed. What should I do?
Read the checkout message and check whether an order was created before trying again. If the payment result is unclear, contact us first.
How do cancellations and refunds work?
An eligible postcard cancelled while waiting for its address is refunded at its recorded price. For other order problems, contact us so we can assess what happened.
I didn’t receive my sign-in email
Check the email address, spam folder and any filtered inbox tabs. Request a new code or link if the last one has expired, then use the newest email.
How do I sign in?
Use the email sign-in option or an enabled provider shown on the sign-in screen. Snailmail does not ask you to create a separate password.
Where are my saved postcards?
Open My drafts to continue unfinished postcards and My orders to find placed orders. Sign in with the same account you used before.
What do you receive when I sign in with Google?
Google sign-in provides basic account information used to identify you, such as your email address, name, profile picture and provider identifier.
How can I contact Smail?
Email hello@smail.cards for order help, cancellations, complaints or privacy requests. Smail is operated by Jonas Hermann in Stockholm.
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