Account & payment
My payment failed. What should I do?
Read the checkout message and check whether an order was created before trying again. If the payment result is unclear, contact us first.
Updated
A clear failure
Check the details requested on the payment screen and follow its instructions. If it says the attempt failed and no order was created, you can try again using an offered payment method.
An unclear result
A closed browser tab, slow response or missing email does not prove a payment failed. Open My orders and look for the order before repeating checkout.
A possible duplicate
If two order confirmations or payment entries look like the same purchase, contact us with the references. Do not place a third order to resolve it.
Never send your full card number or card security code to support.