Create & edit
My photo won’t upload
Keep the maker open while the photo uploads. If it fails, try a clear JPEG or PNG, check your connection and upload again.
Updated
Try these steps
- Check that the photo opens normally on your device.
- Wait for the current upload to finish or show an error before trying again.
- Use a stable connection and keep the browser tab open.
- Try a JPEG or PNG export of the original image if its format will not open.
The picker also accepts common phone photo formats, including HEIC and HEIF, when they can be decoded. A damaged or unsupported file can still fail.
Very large images
The maker prepares and compresses photos for upload. If the file is over 100 MB, choose a smaller export. Avoid repeatedly uploading a huge original over a weak connection.
If it keeps failing, tell us your device, browser and the error you see. You do not need to email a private photo to report the problem.